Choosing the right moving company can feel like a daunting task. Experts recommend asking friends, family, and coworkers for recommendations, searching online reviews, and getting a few estimates.
When comparing quotes, watch out for red flags such as low pricing, a lack of insurance and licensing details, unmarked trucks, and the fact that they "do business as" multiple names.
Reputation
When choosing a reliable moving company, reputation is among the most critical factors. This is especially true for movers in your local area. The best way to determine a company's reputation is by checking reviews and testimonials.
It is also good to ask friends and family for recommendations or search online directories. Look for companies with a physical address and valid licenses to operate in your state. It is also good to ask about the company's claims resolution procedures.
Like professionals at your neighbors, a quality mover should offer a full range of services, including packing, unpacking, and storage options. They should also provide a detailed estimate. It's important to carefully review the fine print and avoid companies charging hidden fees or overcharging their services. A legitimate moving company will always be transparent about its rates and won't try to surprise you with unexpected costs.
Experience
If you're looking for a moving company that can safely transport your valuables, look for one with experience. You can understand an agency's expertise from word of mouth and online reviews. Look for affiliations with organizations like FIDI and the International Association of Movers.
After researching potential movers based on recommendations, contact each office to request an estimate. Pay special attention to language in contracts that address cancellation and rescheduling policies, hidden fees, and insurance.
Also, be wary of companies that use unmarked trucks or do not have a physical address. These are red flags that can indicate a fly-by-night moving company.
Insurance
Ensuring they are insured is essential when selecting movers to transport your precious belongings. Ask for insurance information upfront and get specifics on what items are covered and who handles claims if an item is damaged or lost during transportation. Asking for references and vetting companies thoroughly can also help you decide.
For interstate moves, look for companies registered with the DOT with liability and cargo coverage. Beware brokers who subcontract to unlicensed, unscrupulous movers, and avoid companies that demand full payment or give non-binding estimates. Inspect all items for damage before and after the move, and document any issues immediately. Also, choose a company with large equipment to accommodate your items and vehicles in good condition.
License
When choosing movers, it is essential to consider their qualifications. It includes their license and certification. For example, if they offer complete value protection, it's crucial to check whether their U.S. Department of Transportation (DOT) number is valid, especially for interstate moves. If they don't have a DOT number or their insurance isn't right, it's best to avoid them.
It's also worth checking their equipment and vehicles. They should have large, reliable trucks that can fit all your possessions. In addition, they should have their DOT and motor carrier numbers listed on their website. You can also look for any specialized accreditations or certificates they may have. This is another sign of a reputable company. You should also be able to find their physical address and offices.
Customer Service
Providing quality customer service is crucial for any business. It includes being responsive to customers, following through on commitments, and providing accurate information about products/services.
When researching moving companies, consider their customer service skills and professionalism. It includes punctuality during appointments/consultations, politeness, and thorough explanations surrounding pricing estimates/package options. It's also important to know what services they can and cannot provide, including if they have storage facilities, whether they use their trucks or rent them out, and their cancellation policies.
Researching reliable moving services beforehand can make the process easier and ensure you work with a reputable company. Follow these tips for a smooth relocation experience.
